Been with Vodacom for nearly Years and don't deserve this!

It is scary when a Business is not even moved by a Public display of dissatisfaction by their Client🤩😬

I've used My Company Facebook Page, I've used X (Twitter), LinkedIn and I've written a HelloPeter Review, I've Called Vodacom Customer Care Lines several times and l gave anything they asked for: alternative Contact Cell but still, they have my email records on my now Home bound, No Calls Cellphone *** but not even Once have they bothered to merely commicate with me, let alone resolve their Mistake🥲

On the 29th of last month, August, l received a Call from a Young Man offering to "Upgrade" my Month to Month Contract. The highlight of the Offer was the increased Data Package from 20 gB to 50 AND a Saving of around R150 a Month.. Nothing else was mentioned like cutting me off from Calls to what l later understood the following month, a Home based data Contract, he said nothing about that.

On the First of this Month, September, boom, My Calls were Cut, Incoming and Outgoing 😭😭😭 and the Nightmare begun! First l wondered what has happened but since previously l had logged a complain of non connection on Internet at our New Place we've just moved in, l thought it had to do with that! On Load Shedding We disconnect completely! But when l couldn't connect even at Work, l started to get worried. On Calling Vodacom it was when l learnt that l was now put on a Home Contract and SIM Card, l think needs to be on a Modem but again nothing had been asked when "Upgrading" if l had it or not. They have My Account and this Boy was on the Screen with My Account information, nothing told him l was using data only as l have Call Records too. He moved me to a Home Contract nevertheless!

I was waiting for the Floor Company that had installed new flooring to Call back for an appointment to fix our door and obviously they lost contact. At Work l manage a certain Section of our clients and supervise 14 Staff that work outside and Cellphone Contact, Calls and WhatsApp is the essential necessity! My Bosses and Office Staff too, We have different WhatsApp Groups and all of that essential Contact was cut!

I am a Small Entrepreneur on the side and even a Subcontractor to my Company too. Imagine that interruption Cost😴😡

What about Family, Friends and everybody else put there that do not have my other number?

From telling me I'll have to wait 30 Days even after reversing the error of a Contract to connect back, they mentioned 3 Days and another says 16th October, which will be 45 Days, l don't know why l have to suffer froms their Mistake!

Yesterday, because of My Company Technical glitch, We were Paid on the 1st hence a few Debit Orders bounced, someone said let us sort that lagging Payment (which l wasn't aware of) and l sorted that immediately at a Vodshop and confirmed it reflected BUT there has nothing to do with this horrible treatment by Vodacom as l was cut exactly on the First! There's never been any cry for Payment or an Arrangement even after the 3rd or so! I've spoken to so many Agens too and only Yesterday, One spoke about my status which was sorted immediately!

I've been with Vodacom for nearly 30 Years and this is the Treatment l get! I definitely want nothing to do with them after this! I'll honour any other Contracts and be done with! I need to put a Notice for the Two and then turn this one to a PrePaid. My Son services this Company with Honour as a Graphic Designer and l pit my Wife onto Vodacom way back, before out 2006 Marriage as l gave her My Contract that she took over thereafter, it is a shame that they treat me like this and destroy my Career too (or at least disrupt it) like this!

Archie Xolani Ntombela *** & *** *** & ***