Been with Vodacom for ever Now This

I would like to Thank Vodacom for the quick response to my query which took about Thirty Minutes.
This really amazed me. It took about 15 minutes to clear up the problem which I had with them.
A very nice lady contacted me and within a Short time all was sorted.
Thank you very much for the assistance from your side and the way all was addressed

I am back again to state my dissatisfaction with Vodacom. After all the trouble and promises that these chaps have made and about two months of being shunted from pillar to post. I eventually got a chap called Shalen from Vodacom contact me and did the original request to migrate my Son's phone down to the original package in less than 40 minutes as to the two months that everyone has promised to no avail. Makes one think .
However now all the mistakes and Promises of these people that was made has to be fixed which will probably take another two months or so.
Firstly My Son was promised that they will refund all the air time that he never gave him and had to go without. That has not happened ?
Secondly I was promised that all the that they will refund all the expenses which had occurred during this timeframe. As it happens I just got another notification that I owe them R4900.
This happened because someone was kind enough to instead of migrating my son's package down to original package as requested put him on a Home Internet 5G service Package for R1888.50 instead.
Now we can only sit back and wait for the first Lady who's name I cannot remember and a lady called Tandekka and all the other culprits who don't seem to care for the likes of of clients who have been with Vodacom for more that Thirty Years.
Personally I think that it disgusting.

And the story continues. after all the lies and promises of the last few months they have not sorted out their promises and appears to be ignoring all the messages to them.
As I mentioned in my previous reply to you The original matter was sorted out by a chap called Shalen in a matter of less than 40 minutes. All that has to happen is that the air time promised and the refunds are honored . I checked this morning and all the mistakes that Vodacom admitted to are still on my account
What amazes me is that they have recordings of all the communications between them and me.
I alway seem to have to tell them that I am the account holder and all the queries about finance goes to my son? Makes one think. I asked for legal assistance from someone out there to help me and it appears that someone has offered to help me PRO BONO. just waiting for this person to contact me and all the communication of the almost Three Months will be handed over to her.
I am really sick and tired of being shoved from pillar to post be people the tell you lies or change things as they deem fit .All the promises and there Bull is now affecting my bank account and all the debit orders and making me having to pay charges for accounts not being paid.
Tomorrow I am in my 70s and going to hospital for biopsies that is worrying me beyond my wits end and all above all of this I have to worry about the Nonsens from this difunctional company.
More than 30 years with Vodacom I will pay my Wife's phone and my Computer next week when I am out of Hospital and God help Vodacom if they do another ******* Debit Order again. That is against the law.
Please sort the problems that you Chaps have caused me out now once and for all.
I am done.
Also use people with brains to do the job and not pass the buck to someone else all the time. Surely there must be one of the BIG SHOTS that can approve all the problems that have been caused by Vodacom

Well here I go again. I got a call back to let me know that all my problems are now sorted out and that my account is R1773.75 now. Also I was told that all would be put on a email and sent to me to show how the the the reimbur*****t of the monies was done and that I now only have to pay the amount of R1773.75 from now on. Oh Happy Days.
Today I went and paid the R1773.75 to be told that I still owe a outstanding amount of R 3662.25 that is after my payment of R1773.75 was paid.
So here we go again.
Is there no one at Vodacom that can just fix this once and for all.
I am soon going to hospital and my Wife is also poorly and will not be able to carry on with this Never Ending Story.
Please someone.

Well it appears that no one is getting back to me again. I have done the payment of R1773.75 and am still not getting any further than the original first complaint . This is number eleven so far.
All I get is promises. I am still waiting for the email which I was promise also the air time that my Son was promised and never got. I was supposed to be reimbursed but never happened.
Vodacom contacts my Wife at least several times a day to say that we are owing and outstanding by the amount of R2662.25. How ever I am the account holder and have not missed one payment for more than Thirty years or more .
So the problem has still not been sorted out. As I mentioned that I am the Account Holder and should be contacted if there is a problem instead of harassing my Wife .
Could some one please set things straight once and for all.
I do not understand that a company this can get thing so wrong.