Been trying to reconnect my sim for 2 MONTHS!!!

<br> I would like to inquire what the issue is with getting my phone reconnected. I initially submitted my reactivation forms on August 24th 2015, and then again on September 23rd 2015 after being told that my forms had not being processed.<br> <br> My reactivation was conducted at Vodacom4U Maponya Mall. I have called SEVERAL consultants over the last 2 months trying to resolve this, to no avail. Vodacom consultants claim to not be able to help with the matter and every single collections department consultant I have spoken to gives me a different story and time-frame of when to expect my line to be reconnected yet I am still waiting for reactivation. Furthermore, consultants claim to be looking into the matter and promise to revert to me but never do.<br> <br> This is completely unacceptable as I have paid my arrears (July and August) including payment for the whole of September during which I was unable to use my phone. Why am I being given the run around and being sent warning / threatening emails from your collections department yet I have done EVERYTHING required on my side? <br> <br> I need a solution to this matter ASAP or I will escalate it even further! My line needs to be reconnected ASAP