Been taken for a ride and ****med

Item: Vodacom
Rating: 1
Author: Paballo T

I've spent decreased the speed of my vodacom fibre over 5 months ago. Funny enough they have reduced the speed but the debit amount has not been decreased in fact it went up as of 1 April. Each month I call them to fix this they transfer me from one department to another for absolutely no reason, a waste of my time

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Replies (1)

Vodacom's replyOfficial

05 Apr 2025, 11:03

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team

Vodacom's reply05 Apr 2025, 11:03

Official