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jacquelise J

1 reviews | Active since May 2017

18 May 2017, 11:49

Been struggling for 10 days to get my number ported in to Vodacom

<p>I have been stuggling to get my MTN number ported to VODACOM from last week Monday (8 May 2017)...after countless calls, hours on emails and social media, everyone is pointing the fault in a different direction and NO ONE is prepared to help me. Vodacom is saying that MTN is not releasing the number, but after speaking to MTN they confirmed that they have released the number TWICE already. What more must I do to get it sorted? I am paying for a contract on a phone I cannot make or recieve calls on....I am completely fed up!!! I decided to go over to Vodacom and pay more than at other networks with the hope of receiving better service, but Vodacom has failed miserably.</p>

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Replies (1)
Vodacom
Vodacom's reply18 May 2017, 12:23
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team