1 reviews | Active since Nov 2016

17 Nov 2016, 16:05

Been ****** again by Vodacom

<p>I am absolutely frustrated at the new tactics that vodacom is using to double charge their customers. I lodged a complaint after last month's statement and was promised that they will get back to me before my debit goes off and lo and behold, nothing. Again this month i get my statements and "DOUBLE CHARGES " . I normally dont even open my statements to verify but for some reason i decided to do so over the last 2 months. Thank God!!! Other Vodacom users, please check your statements carefully, you may be shocked at what you will discover. I currently have 3 numbers due for Upgrade and am seriously considering moving over to another service provider. to Top it all i have taken up another contract with them recently and have had the amount of that contract billed and deducted from my account only to find out that the SIM Card is still not activated. They were THE BEST service provider at one stage but now, i dont think so. @VODACOM, i eagerly await your reply, since you guys dont respond to customer issues telephonically!!!!!</p>

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Replies (2)
Vodacom
Vodacom's reply18 Nov 2016, 07:40
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update23 Nov 2016, 11:29
Reviewer Update

Still Nothing from VODACOM. Nobody called or tried to assis. i will not be paying any future bills until this issue is resolved. Just called my bank and put a stop order. Sorry VODACOM, enough is enough.........