Been prejudiced by Vodacom for their mistake

<p>I had a contract with Autopage Cellular and when it closed down we were moved to Vodacom and their handset insurance company. So the phone that i had insured i was using a different sim card because we never had any issues with AAPC and when we moved to Vodacom there was issues with bills and they were eventually sorted however i requested to be given a simcard that i can use on my phone but i was told that the number was deleted and i could not be assisted. This all happened at Vodaworld, so i used the phone on wifi and it got damaged and i put in a claim and i was told that it was rejected because i used a different simcard. How was i expected to use the correct sim when it was never given to me and the nerve of rejecting a claim for insurance that i paid for every month. I will take up the matter with ICASA and the Ombuds if i am not assisted. You are taking money every month from us and yet we are not provided with service</p>