Been **** too
<p>MY wife phoned vodacom to find out about her upgrade. The customer represintive then told her she cant do an upgrade as she took an earlier upgrade but if we move over to the Red VIP package she will be able to upgrade in 1 months time. We phoned today only to be told its still not possible to upgrade. So now i have to pay R2000 pm for 2 years before i can cancel the contract to get a new phone or been threatend to pay R23000 now to cancel.</p>
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Replies (2)
Vodacom's replyOfficial
20 May 2016, 05:32Thank you for the posting. The matter will be escalated and a consultant will be in contact to assist with resolution. Kind regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 May 2016, 05:32
Official
Thank you for the posting. The matter will be escalated and a consultant will be in contact to assist with resolution. Kind regards, Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
25 May 2016, 09:09Good day,
I haven't received a phone call or nothing yet.
Pleaee advise
On 20 May 2016 09:50, "Reon Smith" <***> wrote:
Good day,
***
Number is ***
On 20 May 2016 09:50, "Reon Smith" <***> wrote:
Good day,
***
On 20 May 2016 09:49, "***" <***> wrote:
Dear Customer,
We have received your Hellopeter complaint and would like to assist.
Kindly provide us with a contact number to call you on, as well as the mobile number in question.
Regards,
Escalations Support Desk
This e-mail is classified C2 - Vodacom Restricted - Information to be used inside Vodacom but it may be shared with authorised partners.
“This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html "
's update25 May 2016, 09:09
Reviewer Update
Good day,
I haven't received a phone call or nothing yet.
Pleaee advise
On 20 May 2016 09:50, "Reon Smith" <***> wrote:
Good day,
***
Number is ***
On 20 May 2016 09:50, "Reon Smith" <***> wrote:
Good day,
***
On 20 May 2016 09:49, "***" <***> wrote:
Dear Customer,
We have received your Hellopeter complaint and would like to assist.
Kindly provide us with a contact number to call you on, as well as the mobile number in question.
Regards,
Escalations Support Desk
This e-mail is classified C2 - Vodacom Restricted - Information to be used inside Vodacom but it may be shared with authorised partners.
“This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html "