Been having problems with vodacom since wednesday

I've had problems with my internet connection from wednesday(12/08/15) I called vodacom on 111 four times, on the fourth time they told me they couldnt assit me thus I should go to my nearest vodacom outlet. I went to vodacom mimosa on thursday(13/08/2015) they made me do a sim swap but still my problem wasnt resolved. I went back yesterday which is Friday(14/08/15) and still couldnt help me but said they putting me on a lock down and will get help in the next 48 hours. well today i got a call from ***7. The person assisting me called me on an alternative number. well they assisted me and I was happy cause at long last I got my internet back. But now my problem as the person that assisted me instructed me to switch my software auto update on, and me unknowlingly and vulnerable to get help I did. I later on realised my 418 MB of which I bought 500mb on tuesday (11/08/15) and bits of my airtime were exhausted. when I enquired with 111 they said its cause my auto update was on and when I told them the reasom they were on is cause a vodacom consultant from the above mentioned number instructed me to swutch them on they said they couldnt help me. I feel it wasnt fair that one of yo