Been 5 times for Repairs for same problem

Dear sir/madam,<br> I am absolutely disappointed with the customer service at Vodacom. I have made several requests to Vodacom for replacement unit because I sent my tablet for the repairs five times for the same problem. I even requested at the repair centre that they include in the job card that I would like a replacement. I purchased the tablet in November 2014 and in December 2014 it went for repairs. It went for repairs in January and February. I requested replacement in Feb. I sent it in May and requested replacement but nothing done again. I sent it in August again and only a format was done. This formatting does not help the tablet to charge. My tablet is still the same and no improvement in charging. In the process of formatting all my downloads get removed and it is costing me.This is totally unfair to me because I purchased a brand new device and I have had problems within few weeks of purchase. I have always requested a replacement because I feel I paid for a brand new device and why should I accept a reject device.Is this the way Vodacom treats and values they customers? Vodacom has totally disregarded the customer and did not even try to resolve the problem.