JS
Jim S
1 reviews | Active since Feb 2020
16 Nov 2020, 21:23
Been 4 day without assistance
My fibre is down from Friday. Phoned them numerous times without any success. The consultants also promise to provide feedback, but haven’t heard a word from them. Pathetic customer service, stay away.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
17 Nov 2020, 07:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Nov 2020, 07:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JS
Jim S's updateReviewer Update
17 Nov 2020, 09:40Spoken to 15 different consultants over the past few weeks. I have now been 4 day without any internet and also haven't received any response as yet.
JS
Jim S's update17 Nov 2020, 09:40
Reviewer Update
Spoken to 15 different consultants over the past few weeks. I have now been 4 day without any internet and also haven't received any response as yet.
Vodacom's replyOfficial
20 Nov 2020, 11:07Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Our records indicate that you have been contacted by our Fibre Support Team on the 19-11-2020 and confirmed that the issue is resolved.
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Vodacom's reply20 Nov 2020, 11:07
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Our records indicate that you have been contacted by our Fibre Support Team on the 19-11-2020 and confirmed that the issue is resolved.
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Apologies for any inconvenience this may have caused. Regards Consumer Website Team