LE
Liezl E

1 reviews | Active since Jul 2011

26 Nov 2016, 08:45

Becoming fedup with vodacom

<p>One day my cell contract just changed. I don't have any data available and my incoming caller id was deactivated. I've never run out of data because of the contract I'm on. Went a bundle runs out I start using out of bundle rates or just buy data via *111#. I can't even do that anymore. I've called Vodacom a couple of times but they are completely useless. Just keep telling me that I changed my contract. I never changed my contract! And why is my caller id off? This has been coming on for weeks now with no resolution. Amd when I call them and tell them the whole story, they put me through to another dept then I have to rehash the entire story again. I'm at my wits end! Whats more, close to end October I wanted to make my normal purchase of a data bundle via *111# and the tranction wouldnt go through. I kept trying but nothing. Then a few days later I start getting notifications of all those bundles coming through at the same time! I shudder to think what my bill will be. But yet, I get told by vodacom that I cant even use all those bundles because I changed my contract soon after so the bundles fell away. ***?? I NEVER CHANGED MY CONTRACT you ******!! I have 4 contacts with Vodacom, the other belong to my kids, but Im so frustrated right now that theres no way in hell I'm renewing any contract again with vodacom. Ive paid you thousands and thousands of rands over the years but I get this **** service??? Sort my damn contract out and reverse those bundle charges! I told the last lady I spoke with at Vodacom that I will be complaining on hellopeter because maybe then someone at vodacom will investigate what went wrong.</p>

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Replies (1)
Vodacom
Vodacom's reply26 Nov 2016, 13:52
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team