BE WILLING TO WAIT EXTREMELY LONG FOR REPAIR QUOTE FROM VODACOM

I am extremely frustrated. My phone broke and I need a quote to get insurance from my insurance company. I took my phone to Vodacom Robertson and they sent the phone in on 10 June to get a quote. I kept phoning (directly) and asking for updates (nothing provided). On 7 July I received the first update: "ARC did not generate a quote due to FMI being active" and that the phone is back in Robertson. WHY they couldn't just phone me to ask that I switch it off only they will know. So I switched it off immediately (from home) and asked Robertson store to start the whole process AGAIN. Every time I get hold of someone they just refer me to another person. I phoned 4 different numbers and NO ANSWER. I am extremely frustrated and just want to warn anyone that thinks it is a quick or easy process to retrieve a repair quote from Vodacom.....