Be Warned. Vodacom don't care. And they don't care that they don't care

Vodacom is indifferent to its customers - ignoring complaints and requiring you to constantly follow-up with them. It just doesn't care. After struggling for two months just to get fibre relocated to a new address - they've now suspended my mobile service. Three calls to the Customer Care (allegedly) Centre it turns out my account was suspended because they suspected ***** after I downloaded the Formula 1 app. Having confirmed my details and the purchase as legit I remain disconnected. Know this is you sign up - Vodacom customers must chase them (continuously) to do THEIR JOB. Call centre agents who always seem to struggle with "the system" promise call backs and reconnect you. But they never speak to someone in authority to sort the problem out because they don't work weekends, have knocked off or will respond to an alleged email. It appears Vodacom hides behind its call centre agents while happily charging for services but are too big, too market dominant to really care about you. If my bank suspected ***** on my account they would have been in-touch immediately. Not Vodacom. They just cut you and then leave you to phone and phone and phone repeatedly until you're frustrated, exasperated and left hating the brand. It is a miserable existence being one of their "customers".