MW
Megzy W

1 reviews | Active since Apr 2021

11 Feb 2025, 08:32

be warned

vodacom mooirivier mall potchefstroom:

**Extremely disappointed with Vodacom’s service!**

I purchased a pay-as-you-go SIM LTE mifi card specifically for my Vodacom mobile modem, had it properly RICA-registered, and everything was working perfectly—until now. My number has been deleted due to inactivity, despite no prior warning.

I can already predict the response if I visit a Vodacom store: "There’s nothing we can do; you need to buy a new SIM." This is unacceptable! In a country full of hardworking individuals eager to provide excellent customer service, it’s frustrating to see positions being taken for granted. Vodacom, do better!

0
Replies (1)
Vodacom
Vodacom's reply11 Feb 2025, 12:05
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team