CL
Claire L

1 reviews | Active since Sept 2010

14 Feb 2024, 14:29

Be warned.

1. No one has called me about my contract to get a data top up sim card for myself. Which I now no longer want due to the below.

2. I still don't have a contract copy or involve for the 2 sim card contracts I took for my 2 sons. Despite the promise above.

3. Just FYI. I will be informing EVERYONE and warning EVERYONE I can about the **** of Vodacom. I signed up for R399 per month for my fiber from December 2023 Which turned out to be 2 months only special. Them went to R599. Now get email to say from next month it's going up to R799. That's 2 price increases and more than double what I signed up for in 3 months! Quite a ****! Shocking. Especially since the fiber network is so poor and off sooooooo often.

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Replies (1)
Vodacom
Vodacom's reply15 Feb 2024, 08:00
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team