SR
Selwyn R
1 reviews | Active since Nov 2009
10 Apr 2019, 10:56
Be very careful when upgrading
I specifically asked what my bill would be at the end of April BEFORE i upgraded, to avoid this double billing. I was told the amount would be R589. Why is it now showing R1138?? Had i known this i would NOT have taken the upgrade now. Please rectify asap. If it means you taking back the phone till next month, then so be it.
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Replies (2)
Vodacom's replyOfficial
10 Apr 2019, 11:06 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Apr 2019, 11:06
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
11 Apr 2019, 11:43Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As discussed, we've advised you accordingly. Note that this matter was escalated to the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As discussed, we've advised you accordingly. Note that this matter was escalated to the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team
Vodacom's reply11 Apr 2019, 11:43
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As discussed, we've advised you accordingly. Note that this matter was escalated to the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As discussed, we've advised you accordingly. Note that this matter was escalated to the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team