DS
Duane S
1 reviews | Active since Nov 2016
09 Feb 2025, 09:02
Be very aware of Vodacom
In January I cancelled my contract due to poor performance and logged requests that were closed even though it had not been attended to. I received a quote for the cancellation for R322.92. Then they took R6.99 from my bank account. Then got confirmation that the contract was cancelled. The quote I got was for the outstanding amount until termination. Today I received an invoice for R333.42. Please advice urgently!!!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
09 Feb 2025, 10:16Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply09 Feb 2025, 10:16
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
DS
Duane S's updateReviewer Update
12 Feb 2025, 06:50Based on vodacom's HelloPeter rating, vodacom must fall. Been around to long and definitely not customer focussed.
DS
Duane S's update12 Feb 2025, 06:50
Reviewer Update
Based on vodacom's HelloPeter rating, vodacom must fall. Been around to long and definitely not customer focussed.