1 reviews | Active since May 2016

04 Oct 2018, 20:01

Be like Ntombi ❤

Faith in humanity restored. After last night's horrible ordeal where our bus was ****** by three armed men, my heart and, more so, my brain was broken and my spirits were at an all time low. Then tonight Ntombi, the consultant at Vodacom Customer Care who assisted me in blocking my device, called to check if I got home safely and to see how I'm doing. It was such a genuine thing to do, and frankly, even if that is part of her job description, I still wouldn't be less in awe because of the manner in which she displayed her care for me. There's this saying "no man made a greater mistake than the man who did nothing cos he could only do a little" Ntombi, I cannot thank you enough. I can assure you that with your dedication and genuine concern, you have an amazing future in customer care ❤

0
Replies (2)
Vodacom
Vodacom's reply05 Oct 2018, 06:58
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply05 Oct 2018, 07:01
Official

Dear Customer,

We are glad to hear of the service that you received.

Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.

Regards

Consumer Website Team