NM
Ntsokolo M

1 reviews | Active since Feb 2024

17 May 2025, 10:51

Be carefulful when you take a device at a vodacom branch

There are these Huawei phones that the network providers are pushing for business. They are beautiful phones but I just want to warn people that use their phones to tap about these Huawei phones. They don't tap. People at these network providers will gaslight you and tell you they can but they can't. If you ask them some will tell you how they have used Huawei for years and they know Huawei phones can tap to pay. If you press them and ask them have you done those tap to pay with your Huawei they will tell you how they don't do that. I was mislead by one of them into taking a Huawei mate x6 on contract and I'm now stuck with it as they don't want to take it back. I called the call centre of Vodacom about this and they told me if I got the phone online I would be able to return it within a period of 14 days but since this was done at a branch I don't have that privilege. So be careful about Huawei if you want to do tap and pay and also be careful about Vodacom branches.

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Replies (1)
Vodacom
Vodacom's reply17 May 2025, 11:01
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via WhatsApp to request your personal details. 
 
Regards, 
 
Vodacom Consumer Website Team