1 reviews | Active since Jun 2021
Be careful with Vodacom BAD BAD BAD SERVICES❗❗❗❗❗❗
Refer to my previous comments about Vodacom Bad Services that i still not get any help from Vodacom after many many emails my husband sent to Vodacom.
After No Feedback or Assistance from Vodacom they proceeded to BLOCK OUR PHONES YESTERDAY 22 JUNE 2021.
Me and my Husband sent all the proof of payments as well the confirmation smse we received from Vodacom to confirm that they received payments and still Vodacom Blocked our phones.
My husband completed the quotation SO*** and sent back to Tokelo. They informed my husband he must Electronic Approve the quotation. My husband tried but website does not work and he sent them a email to inform them. After Many many many phone calls and emails up to date no one ASSIST US REGARDING THE FIBER AND "ARREARS" VODACOM JUST BLOCKED OUR PHONES. THE PHONES ARE THE ONLY COMMUNICATION BETWEEN MY HUSBAND IN AMERICA EN US HEREIN SOUTH AFRICA.
We only received emails from Vodacom to say they will contacted us with Ref nrs Vodacom: Service Request SR*** has been created. Service Request SR*** has been created. Service Request SR*** has been created. And we can go on and on and on NO SERVICES OR HELP RECEIVED FROM VODACOM.
PEOPLE BE VERY CAREFUL WITH VODACOM, WE HAVE PROOF OF ALL PAYMENTS AS WELL CONFIRMATION THAT VODACOM DID RECEIVED PAYMENTS BUT STILL THEY DEMAND PAYMENTS AND BLOCKED OUR PHONES.
Please contact my husband on *** if not unblock our phones and contact me as my husband did sent you a mail to confirm he give permission for his wife to handle his business.
I will not stop to tell the world what is Vodacom doing. Maybe if you got people who can do the job you will have less problems and complaints. Update you system, dubble check your customers payments and give a services and assistance to your customers before you BLOCKED customer's phones who pays their accounts every month.
Cancel the Reallocation and installation of our Fiber caused by PATHETIC CUSTOMER SERVICES❗❗❗
UNBLOCK OUR PHONES AS SOON AS POSSIBLE AS WE SENT ALL PROOF OF PAYMENT TO EVERYONE AS WELL PROOF OF SMSES CONFIRMING THAT VODACOM DID RECEIVE PAYMENT AND WE ARE NOT IN ARREARS ❗❗❗
IF ANYTHING MUST HAPPEND AND MY WIFE CAN NOT CONTACT ANYONE FOR HELP, I WILL PERSONALLY HELD VODACOM RESPONSIBLE ❗❗❗❗
YOUR SERVICES IS UP TO ****, YOU HAVE PEOPLE IN POSSESSIONS THAT CAN NOT DO THEIR JOB PROPERLY AND CUSTOMERS ARE GETTING BLOCKED BY YOUR UNFIT EMPLOYEES.
UNBLOCK OUR PHONES, IF NOT, WE WILL EXPECT THAT THE CONTRACT BETWEEN MYSELF AND VODACOM IS CANCELED AND WILL I NO LONGER PAY VODACOM FOR SERVICES AS WE DONT GET ANY❗❗❗❗❗❗❗
Cancel the Reallocation and installation of our Fiber caused by PATHETIC CUSTOMER SERVICES❗❗❗
UNBLOCK OUR PHONES AS SOON AS POSSIBLE AS WE SENT ALL PROOF OF PAYMENT TO EVERYONE AS WELL PROOF OF SMSES CONFIRMING THAT VODACOM DID RECEIVE PAYMENT AND WE ARE NOT IN ARREARS ❗❗❗
IF ANYTHING MUST HAPPEND AND MY WIFE CAN NOT CONTACT ANYONE FOR HELP, I WILL PERSONALLY HELD VODACOM RESPONSIBLE ❗❗❗❗
YOUR SERVICES IS UP TO ****, YOU HAVE PEOPLE IN POSSESSIONS THAT CAN NOT DO THEIR JOB PROPERLY AND CUSTOMERS ARE GETTING BLOCKED BY YOUR UNFIT EMPLOYEES.
UNBLOCK OUR PHONES, IF NOT, WE WILL EXPECT THAT THE CONTRACT BETWEEN MYSELF AND VODACOM IS CANCELED AND WILL I NO LONGER PAY VODACOM FOR SERVICES AS WE DONT GET ANY❗❗❗❗❗❗❗
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Dinovan Windwaai (VD) <***>
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Motsamai, Tokelo, Vodacom South Africa (External) <***>
Christopher Erasmus (VD) <***>
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Good morning,
I refer to below email as well to my wife visit to Knysna Vodacom shop 23 June 2021, as well to all Vodacom Replies on Hello Peter, No One did contacted me yet, after all your EMPT PROMISES.
The Fiber Department Team Leader confirmed that he will request the collection department to UNBLOCK OUR PHONES AS THE PROBLEM IS NOT WITH US AS CUSTOMERS BUT AT VODACOM.
PLEASE FIND ATTACHED PROOF OF PAYMENTS AS WELL CONFIRMATION THAT VODACOM DID RECEIVED PAYMENT.
WE URGE YOU TO UNBLOCK OUR PHONES IF NOT WE WILL NOT PAY OUR ACCOUNT FURTHER AS WE TRIED FOR 2 MONTHS TO GET ASSISTANCE FROM VODACOM BUT NO ONE CAN OR WILL ASSIST US HEREIN, ONLY EMPTY PROMISES EVERY TIME.
WE WILL POST ON MEDIA AMOUT VODACOM BAD BAD SERVICES TO WARN PEOPLE TO NOT MAKE USE OF VODACOM SERVICES. AS WE NOTICE ON HELLO PETER IT IS NOT ONLY US WHO HAVE COMPLAINTS ABOUT VODACOM BAD SERVICES BUT MANY MANY CUSTOMERS HAVE.
WE AWAIT YOUR URGENT FEEDBACK HEREIN.
CONTACT MY WIFE AT *** AND ASSIST HER. I BRING UNDER YOUR ATTENTION AGAIN, I AM WORKING IN AMERICA, MY WIFE AND KIDS ARE ALONE, SHOULD ANYTHING HAPPENED AND MY WIFE COULD NOT CALL FOR HELP I WILL HELD VODACOM RESPONSIBLE ❗❗❗
AFTER MANY MANY EMAILS AND PHONE CALLS NO ONE CAN ASSIST US TO SORT THIS PROBLEM OUT.
MY WIFE AND KIDS MOVED FROM BLOEMFONTEIN TO KNYSNA ON 23 APRIL 2021. FROM 23 APRIL 2021 WE HAD NO FIBER, WE DID NOT USE FIBER, WE AWAIT FOR LONG TIME TO GET ASSISTED TO REALLOCATED AND INSTALL FIBER BUT UP TO DATE NO ASSITANCE. OUR ACCOUNT IS NOT IN ARREARS ❗❗❗❗
I canceld our request for reallocation for Fiber as we received No Service or any Assistance in this matter❗
UNBLOCK OUR PHONES AS SOON AS POSSIBLE
KIND REGARDS
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Dinovan Windwaai (VD) <***>
***
Motsamai, Tokelo, Vodacom South Africa (External) <***>
Christopher Erasmus (VD) <***>
***
Good morning,
I refer to below email as well to my wife visit to Knysna Vodacom shop 23 June 2021, as well to all Vodacom Replies on Hello Peter, No One did contacted me yet, after all your EMPT PROMISES.
The Fiber Department Team Leader confirmed that he will request the collection department to UNBLOCK OUR PHONES AS THE PROBLEM IS NOT WITH US AS CUSTOMERS BUT AT VODACOM.
PLEASE FIND ATTACHED PROOF OF PAYMENTS AS WELL CONFIRMATION THAT VODACOM DID RECEIVED PAYMENT.
WE URGE YOU TO UNBLOCK OUR PHONES IF NOT WE WILL NOT PAY OUR ACCOUNT FURTHER AS WE TRIED FOR 2 MONTHS TO GET ASSISTANCE FROM VODACOM BUT NO ONE CAN OR WILL ASSIST US HEREIN, ONLY EMPTY PROMISES EVERY TIME.
WE WILL POST ON MEDIA AMOUT VODACOM BAD BAD SERVICES TO WARN PEOPLE TO NOT MAKE USE OF VODACOM SERVICES. AS WE NOTICE ON HELLO PETER IT IS NOT ONLY US WHO HAVE COMPLAINTS ABOUT VODACOM BAD SERVICES BUT MANY MANY CUSTOMERS HAVE.
WE AWAIT YOUR URGENT FEEDBACK HEREIN.
CONTACT MY WIFE AT *** AND ASSIST HER. I BRING UNDER YOUR ATTENTION AGAIN, I AM WORKING IN AMERICA, MY WIFE AND KIDS ARE ALONE, SHOULD ANYTHING HAPPENED AND MY WIFE COULD NOT CALL FOR HELP I WILL HELD VODACOM RESPONSIBLE ❗❗❗
AFTER MANY MANY EMAILS AND PHONE CALLS NO ONE CAN ASSIST US TO SORT THIS PROBLEM OUT.
MY WIFE AND KIDS MOVED FROM BLOEMFONTEIN TO KNYSNA ON 23 APRIL 2021. FROM 23 APRIL 2021 WE HAD NO FIBER, WE DID NOT USE FIBER, WE AWAIT FOR LONG TIME TO GET ASSISTED TO REALLOCATED AND INSTALL FIBER BUT UP TO DATE NO ASSITANCE. OUR ACCOUNT IS NOT IN ARREARS ❗❗❗❗
I canceld our request for reallocation for Fiber as we received No Service or any Assistance in this matter❗
UNBLOCK OUR PHONES AS SOON AS POSSIBLE
KIND REGARDS