Be Careful when you upgrade online.

Item: Vodacom
Rating: 1
Author: Werner S

I did an online upgrade in August. Instead of upgrading my line, 2 additional lines were added to my account. I have logged a complaint, logged a ***** case but just no assistance from Vodacom to cancel the 2 numbers that were added *******ly. No One seems to be interested in assisting me. I'm paying for 3 Contracts, two of which were added without my knowledge.

Helpful (0)

Replies (1)

Vodacom's replyOfficial

03 Nov 2023, 14:04

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply03 Nov 2023, 14:04

Official