be careful of what you're getting yourself into

Item: Vodacom
Rating: 1
Author: Kgopotso M

watch out for these guys, they've got a FUP and hidden costs they don't inform a customer about even if you repeatedly ask them. I was on a month to month 20mb/s Fiber that they so market and when I requested cancellation they give enough costs to deter you from cancelling. Just saying from one customer to the other, they are not worth it

Helpful (0)

Replies (3)

Kgopotso M's updateReviewer Update

30 Jul 2019, 18:52

Oh and part of it includes a router that they're selling to you and they don't take it back but instead you have to pay the full amount. That does not sound like a month to month contract to me

Kgopotso M's update30 Jul 2019, 18:52

Reviewer Update

Oh and part of it includes a router that they're selling to you and they don't take it back but instead you have to pay the full amount. That does not sound like a month to month contract to me

Vodacom's replyOfficial

31 Jul 2019, 11:14

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply31 Jul 2019, 11:14

Official