MP
Mpho P

1 reviews | Active since Dec 2022

10 Apr 2025, 13:14

Be careful of vodacom contracts

I am extremely disappointed with the service provided by Vodacom. I cancelled my fibre contract on 04/02/2025 and received confirmation of the cancellation on the same day. However, I later received a call from Vodacom stating that the notice was too short for the end of February, and they would cancel it at the end of March instead.

To my surprise, my account was debited for March, and the contract was not cancelled as promised. I wrote an email on 07/04/2025 to inquire why the contract was not cancelled and to request immediate cancellation and a refund. I received no feedback from Vodacom; instead, they cut my line without providing a refund or any explanation.

Stay away from Vodacom at all costs.

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Replies (1)
Vodacom
Vodacom's reply10 Apr 2025, 14:20
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team