JL
Jimmy L

1 reviews | Active since May 2013

01 Dec 2015, 10:20

Be careful of Vodacom Call Centres

Got a call from a call centre lady telling me that my cell phone call usage was a little higher for the month and that if I changed my contract from Smart S to Smart L, the subscription would remain same but I could make more calls which suited me perfectly. I was amazed to discover when I received my first account that my subscription, which was R529 had jumped to R891 !!!!<br> The call was recorded but try getting a copy out of Vodacom !

0
Replies (1)
Vodacom
Vodacom's reply01 Dec 2015, 12:51
Official
Hello JimLou1960,

Thank you making us aware of your complaint.

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
Consumer Website Team