AE
Anton E
1 reviews | Active since May 2020
29 May 2020, 21:07
Be careful of cancelling your contract at Vodacom - Debit orders still go off at the end of the month
After successfully requesting a quote from Vodacom to cancel my contract - I paid the full amount and forwarded the proof of payment to the cancellations department.
After numerous emails requesting confirmation that the contract has been successfully cancelled all that I received was another debit order at the end of the subsequent month.
POOR communication from a comms company. Ironic.
I am still waiting to be contacted.
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
30 May 2020, 15:37Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply30 May 2020, 15:37
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
