AE
Anton E

1 reviews | Active since May 2020

29 May 2020, 21:07

Be careful of cancelling your contract at Vodacom - Debit orders still go off at the end of the month

After successfully requesting a quote from Vodacom to cancel my contract - I paid the full amount and forwarded the proof of payment to the cancellations department.

After numerous emails requesting confirmation that the contract has been successfully cancelled all that I received was another debit order at the end of the subsequent month.

POOR communication from a comms company. Ironic.

I am still waiting to be contacted.

0
Replies (1)
Vodacom
Vodacom's reply30 May 2020, 15:37
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team