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ST
S T

1 reviews | Active since Feb 2012

30 May 2025, 20:46

Be careful !

My contract is for R338 and i now get a debit order for R957.66 instead of R338. What are these people doing?

0
Replies (4)
Vodacom
Vodacom's reply30 May 2025, 21:00
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team 

ST
S T's update30 May 2025, 21:17
Reviewer Update
I managed to actually get hold of a real person on their contact number. And they tell me they messed up and charged me for some discount instead of deducting the discount. And now claim they will give a credit to my account, but they basically tell me they will not give me that confirmation in writing in an email. So now I have to wait 7 days in the hope they do give a credit and then no idea at all on whether my account is credited as there is no where anywhere on vodacom app or website that I can tell if my account has credits. This is now the second stuff up on my billing in 2 months.
Vodacom
Vodacom's reply31 May 2025, 09:52
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team 

ST
S T's update31 May 2025, 13:02
Reviewer Update
You closed the ticket without getting hold of me. I was not available when you tried to call