JJ
Joe J
1 reviews | Active since May 2016
15 Nov 2022, 16:33
Be careful about Vodacom Fibre, NOT VALUE FOR MONEY!!!
Wanted to cancel fibre connection with Vodacom since relocating premises, on a month to month contract up to 31 Dec 2022, but call centre agent(Vodacom retention)is dragging the process and insisting to call again on the 30th Nov after 25 min call instead of accepting the request today (45 days earlier) what a customer service! If you value time & money, its not worth!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
16 Nov 2022, 07:58Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply16 Nov 2022, 07:58
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
JJ
Joe J's updateReviewer Update
18 Nov 2022, 07:22Glad to see that Vodacom cares! and looking forward to speedily resolve the matter!
JJ
Joe J's update18 Nov 2022, 07:22
Reviewer Update
Glad to see that Vodacom cares! and looking forward to speedily resolve the matter!
JJ
Joe J's updateReviewer Update
28 Nov 2022, 10:07Vodacom only sympathise but no action to resolve till today!
JJ
Joe J's update28 Nov 2022, 10:07
Reviewer Update
Vodacom only sympathise but no action to resolve till today!