BE CAREFUL!!!

I received a sms stating that I'm about to run out of data. <br> <br> I decided to purchase a bundle to remedy this. I thought it didn't go through as it wasn't reflecting, so I purchased it again. It still didn't reflect the second time around. <br> <br> <br> I gathered up the patience and called in. Nobody took ownership and blamed it on a technical issue. Now I'm getting charged out of bundle rates even tho I bought a bundle well within the timeframe. <br> <br> I escalated the issue and when I asked for a ops manager, I was **** to and given another team leader. <br> <br> I eventually spoke to Sue, who claimed to be an ops manager. No ownership was taken by anybody on the call. I explained that I understand that there is a technical issue but feel that I shouldn't be responsible for the out of bundle charges. Sue **** and said it couldn't be reversed. After I corrected her and said they could, she bought time and promised to call me back. <br> <br> I've had nothing but problems with vodacom of late. The data speeds are slower even tho I have a flagship phone. <br> <br> I can't wait to leave them and it's sad to see that a company that once claimed to be the best, has fallen so far down. <br> <br> Maybe outsourcing isn't for you vodacom