1 reviews | Active since Jun 2012
BE AWARE VODACOM REWARD's IS NO REWARD!!!
<p>WIFI Router was offered at no additional cost. Delivery was almost instant 23 August 2016 Once delivered, suddenly there was an additional cost of R199 monthly. Immedicately phoned VODACOM and asked them to come and collect and cancel the "REWARD". After several calls to VODACOM to collect the 2nd of September 2016 the courier company came to fetch the Router. </p> <p> </p> <p>Suffice to say that my account includes not only the rental for September 2016 but also the pro rata bill for August 2016. </p> <p> </p> <p>When you phone VODACOM you are send from pillar to post. I have really had it. Seriously you cannot even complain about the customer service because there is NO SERVICE. Why do we have to tolerate such incompetance?</p> <p>WHAT DO I NEED TO DO TO GET THIS SORTED?</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Client
We would like to apologise for the delay and the inconvenience caused. The credit will be created and once approved it will reflect in the Vodacom account which will reduce the balance.
Kind regards
Vodacom Consumer Website Team
Dear Client
We would like to apologise for the delay and the inconvenience caused. The credit will be created and once approved it will reflect in the Vodacom account which will reduce the balance.
Kind regards
Vodacom Consumer Website Team
