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Winston P

1 reviews | Active since Sept 2015

09 Apr 2019, 13:52

Be aware that Vodacom can increase the base price of a 24-month contract.

Vodacom has a clause that it can increase the price of your contract. So if you have a 24-month contract, they can just increase the price in your second year.

Wonder if this contract clause falls under the national credit act. Eg if you buy a car you agree on the price of the car. Here Vodacom is increasing the price of the car in this case - the price if there data!

Yoh

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Replies (2)
Vodacom
Vodacom's reply09 Apr 2019, 14:01
Official
 
Dear Customer, 
Thank you for making us aware of your query. 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
***Please note*** Beware of phishing ****s. 
Vodacom will not contact you via WhatsApp to request your personal details 
Regards, 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply09 Apr 2019, 18:45
Official
Dear Customer, 

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. 

Kindly note that these changes are stipulated in the terms and conditions of your contract [link below]. Also, notifications regarding the change were communicated in your monthly Bill Pack. For more information on the changes that have taken place, refer to the link inserted below.
 
 https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions?cid=ntrn_0_dsgn_6848
 
 https://www.vodacom.co.za/vodacom/terms/pricing-guide/  
  
 Regards, 
 Vodacom Consumer Website Team