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Josephus B

1 reviews | Active since Aug 2012

19 Dec 2022, 10:37

Be aware of VODACOM UPGRADE DIVISION

Vodacom use people in their upgrade division that cannot be trusted. All that they are caring for is their own pocket. I am sure that the people in the upgrade division is sales driven with a commission attached. They lie and lie and lie. Just as long as they can get a deal and another 24 months they are happy. I recently upgraded and was promised a lot of thing on my account. This did not happen. I have phone Vodacom 2 times to sort out my problem, this did not help. When the consultant could not help me she cut the line and send me a message that my number is blocked by Vodacom because of to many calls to Vodacom, I have phoned only two time and it was a week apart. Since then I have phoned a few time with agents that promised met they will phone me personally after 3 days to give time for my problem to be solved. Not so say it never happened. They all play for time and think that my problem will pass. My problems is as follows 1. My monthly subscription that was given to me and on what I have agreed on is every month ±R500 more 2. My upgrade was done on the 24th month of my contract and I was promised that I will have no extra handset that need an installment. Every month I still pay the extra R408 for my old device. 3. My 5GB data that I pay separate from my 24month contract have been cancelled for no reason. 4. I had a promotional my 2 gig data that were also cancelled. I have requested with every call to Vodacom for the RECORDINGS of the UPGRADE, they refuse to provide. I have requested that the agent supervisor must listen how the upgrade consultants have **** to me during the upgrade process. Every time I get a ref no to say a query was opened and the next day I receive a message that my query is closed. We are in December and I now struggle with Vodacom since September.

Vodacom is not to be trusted because of the agents that lie and lie and lie. No support at all. They cannot tell you quick enough that the calls are recorded but when you request the recordings they cannot provide. The recording is the contract and I insist for a copy of the contract. My contact number and number in question is: *** Ref no: Friday 02 Dec at 17h07 *** Monday 05 Dec 13h02 *** Query is closed Tuesday 13 Dec 12h13 *** support logged Wednesday 14 Dec 08h06 Query in progress Wednesday 14 Dec 20h25 Query closed ***

This is absolute unacceptable.

Vodacom just continue with their wrong ********** contract and me as customer must just accept.

I am staying 300km from the nearest Vodacom shop. Not a franchise and the only contact with Vodacom is through their unsupportive staff that just keep on failing in giving support.

Can a person from Vodacom in MANGEMENT with access to all their systems please CALL ME TO HELP ME, PLEASE!!!!!!!!!!! ***

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Replies (4)
Vodacom
Vodacom's reply19 Dec 2022, 12:01
Official
  Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team  
JB
Josephus B's update19 Dec 2022, 15:06
Reviewer Update
Like I said and experienced. Another promise. So sick and tired of these faceless and timeless companies.
JB
Josephus B's update27 Dec 2022, 13:13
Reviewer Update
This is Vodacom on their BEST. As promised from 19 December up to today, no call or any query from Vodacom. This mean that they do approve agents to use their name to do false marketing on their behalf. Thank you Vodacom for not fixing my problem. Just make the pay back you gonna do so much bigger.
JB
Josephus B's update21 Jan 2023, 11:29
Reviewer Update
This is exactly what I said from the beginning, my first post and my experience of Vodacom. They cannot answer you in public. It must be secret answers because they do not keep their promises. They promissed a consultant will be in contact with me. From 29 Dec till now, NOTHING. Think they will fix the problem by giving me an extra 5gig data per month. Vodacom please wake up. Listen to my phone call recording when I accepted the upgrade and the conditions under which I have accepted the upgrade. Then you call me and say that you have put me in the position I would have been after the upgrade. Then you refund me the differance btween the agreed monthly installment and what you currently deduct every month by debit order. You guys hide behind a call centre with consulants that do not help and that are *********** to solve my problem. Please do not reply by closed and secret message as you did before because people must see how *********** and unsuportive you are. Time for me to report you to the consumers board. I am waiting for your senior managers call.