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michele.wolff michele.wolff

1 reviews | Active since Jul 2016

19 Jul 2016, 22:24

Be aware of data deals and the new system!

<p>How is it possible to use 5g's of data in 8 days without downloading movies or accessing you tube. <br />I bought 5G data bundle top up for R199 x 24 mnths and I am informed I have no data! Tried to contact Tebogo at the store, but she has resigned and so have many others at this store! On activation the pin was deactivated and now no one can tell me what happened to the 5G's I had. Wi-Fi was working and now the router seems faulty. Very annoying to have to call 082155 so many times and to be placed on hold. Have requested call backs to no avail and spent an hour of my airtime this morning speaking to Vusi to sort it out. Sick and tired of promises made by Vodacom- been a customer since 1997. I want this resolved as soon as possible.</p>

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Replies (1)
Vodacom
Vodacom's reply20 Jul 2016, 05:36
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team