*****

I moved out of 64 Klein Welgemoed at the end of 2020. Since 24 September 2024 Vodacom has started billing me *******ly for fibre that has been installed in this property without my knowledge (I haven't given anyone access as I no longer live there and haven't done so for the last 5 years), and without my consent (I would not give consent to do so as it would be for a service that I would never use? I am not the owner or the tenant of that property).

I want a refund for the full amount that I have paid as it is theft, otherwise I will proceed with legal action and open a case with the police. This seems *****ulent. I was never informed of such a contract being activated or a new debit order being signed?

I have been a faithful Vodacom customer for more than 20 years. This is not a good way to treat a customer. I am awaiting a swift reply.

I have logged complaints, I have been referred to the "fiber department" and I have sent emails to refunds and other Vodacom emails...I just received an sms from my bank that the debit order is coming off again.

If i cancel and reverse the debit order with the bank, i will have my money back as it will reverse the money for all my families contracts for the last 4 months, but I only want a refund for what YOUR company stole through a *****ulent fiber installation.

Kind regards