BBM

about 1 and a half months ago my phone was keep on going off and the switching ifself on again.i was told by Vodacom to take my phone in to reload the software.it seems that some brite spark at the vodashop in sandton city disabled my BBM pin on the server,while doing the software reload,and up until now my BBM pin and email is not available at all!!.<br> I have spoken to Vodacom on numerous occasions with regards to my problem but no 1 can help.they escalate this issue with no feedback as they promise.i have 2 reference numbers S3-8542P-PAQU1 and S3-8552V-V2M8N.to me when Vodacom says that they will get back to you after 48hrs....it actually takes 4 days to get a reply from them.1 of those ref numbers was closed even though my problem was not sorted out.<br> my issue is why disable my BBM pin on the server,and then it takes me calling them from the 21 may till now,and it still cannot be resolved.,i am very unhappy with their service and I cannot use my BBM which forms part of my contract which is included in my payment to them.plse help!!!.