Bayside: Sorry the Manager resigned so she did not care to act properly, reason for ********** charges!

On the 31st of January the team at the Vodacom shop in Bayside started on their ********* path of ********** actions that has caused me months of undue charges. The excuses offered by the store manager “sorry that manager resigned and she did not care about how she dealt with customers” therefore all the documentation given to me was incorrect. Further excuses “sorry they are struggling with new staff and the manager is not sure what is going on” My wifi rooter contract was dealt with very badly from the start- then no credible feedback for weeks, my rooter went missing for days between being fixed and delivered to the store. Then I was not debited because the accounts department had an entirely different bank listed, now I have been debited more than I was assured by the ‘manager that resigned and did not care’ assured me I would pay.

I do not understand why I should be held accountable for a contract that your staff member completely duped me into and not having use of my rooter since then, so paying for a service I am not receiving should be *******.

Am I entitled to see all the original documentation and due to the negligence of the Bayside Vodacom store can the contract me cancelled?