battling to get refund
On the 27 sept I made a mistake and paying R3000 to vodacom instead on someone else. I phone the 28 Sept 2021, for them to arrange for my refund. They said I must send pop to email. Did it and then wait 7 working days to get my refund. Today is 8 days. Still have not received my refund. I phoned Vodacom 6 October 2021. They have send me to 6 People in the last hour so speak to about my refund. They never gave me a ref number so today they gave me a ref number and now I must wait another 7 working days. This is so wrong, because I did do everything by the book. How can they do this. They even wanted to take invoice amount that is due the end of October from this R3000. They are quick to take your money but to pay back they take forever.
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Vodacom's replyOfficial
07 Oct 2021, 07:25 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Oct 2021, 07:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
11 Oct 2021, 08:13Good day Any feedback regarding my refund
's update11 Oct 2021, 08:13
Reviewer Update
Good day Any feedback regarding my refund
's updateReviewer Update
11 Oct 2021, 11:17Good day
Phoned Vodacom, again today. They still haven't process my refund. They told me that they are taking off the end of Octobers payment no on my refund. This is ridiculous. This is very upsetting. Nobody is getting back to me and I must still wait another 7 working days after. After i have don't everything the right way.
Phoned Vodacom, again today. They still haven't process my refund. They told me that they are taking off the end of Octobers payment no on my refund. This is ridiculous. This is very upsetting. Nobody is getting back to me and I must still wait another 7 working days after. After i have don't everything the right way.
's update11 Oct 2021, 11:17
Reviewer Update
Good day
Phoned Vodacom, again today. They still haven't process my refund. They told me that they are taking off the end of Octobers payment no on my refund. This is ridiculous. This is very upsetting. Nobody is getting back to me and I must still wait another 7 working days after. After i have don't everything the right way.
Phoned Vodacom, again today. They still haven't process my refund. They told me that they are taking off the end of Octobers payment no on my refund. This is ridiculous. This is very upsetting. Nobody is getting back to me and I must still wait another 7 working days after. After i have don't everything the right way.