Battle to replace faulty Sony under warranty

We bought a brand new Sony Experia from Cellucity in<br> N1 City at the end of October 2015. Our son had some few weeks' intermittent<br> use of it, as its faults came to the fore almost immediately. We took the<br> phone in to the Vodacom Repairs shop in Century City in January 2016. <br> <br> It has been taken in for repairs THREE times, with no improvement.<br> The fourth time we went back to Vodacom Repairs and told them that we wanted<br> a new phone no questions. It was sent away again and came back with a report<br> saying No Fault. I remonstrated with the shop saying that I had<br> requested a new phone. The phone was then booked in for a fifth time with 'escalation' to have it replaced.<br> <br> *** The phone has been returned to Vodacom Repairs again, today ***. No reason given as yet.<br> <br> We have not had use of the phone in 4 months and the contract is still being paid. <br> I have a series of smses from Vodacom on my cellphone, showing that the phone has been booked in FIVE times. <br> I have emailed the Consumer Protector, W Cape, the Power Line and other consumer services.<br> I hope this site's exposure will bring a positive result.<br> <br> Thank you, Hello Peter.<br> Louise Benson