Battle to find life at planet Vodacom/fone beyond call center operators (part 2)

The battle to settle a dispute about an ******* upgrade in August 2022 and another in August 2024 has now reached comical proportions. Vodacom admitted towards the end of August 2025 that they are at fault and actioned the cancellation of a line that was communicated at the end of August 2022.

From there, it has become virtually impossible to communicate with Vodacom as basically all communication are ignored besides reviews on this platform. We have been asking for a meeting to discuss our claim or R 48,000 credit. The re were two occasions that we got close to settle this : 1) A person from the Durban branch called to offer us two packages at R 400 each per month on the cancelled packages; 2) The person that has been dealing with this matter send the delivery notes for 2 x HiSense phones (delivered Aug 2022) that Vadacom want back before the credit note can be considered. - 16 Oct 2025. NO Response from there on.

I repeat my question in the last few emails : PLEASE TELL US WHAT TO DO TO CONCLUDE THIS DIASTER!!! MY REQUESTS FOR A MEETING SINCE END OF SEPTEMBER HAVE BEEN IGNORED OR JUST MET WITH SILENCE