Battle for Refund/Credit

My April 2015 payment did not go through because of a problem at the bank. <br> I was subsequently threatened by Vodacom with cancellation of service. <br> This, after 20 years of being a customer, with never a missed payment. <br> <br> On 11 April 2015, I personally made a payment of R402.50 at 11:42 at your Eastgate Customer Outlet. <br> I repeatedly tried to convince your operator that the account was paid but to no avail. <br> <br> The problem seems to be that your customer agent at Eastgate credited the wrong account. <br> My account number is I***. Your agent credited account I***. <br> They were quick to ask ME for a proof of payment of their mistake, which I sent them via email on 12 May 2015.<br> <br> On 30 April you debited my credit card for the outstanding amount of April = R398.41 and the May payment = R208.50 (end of contract).<br> <br> I am still waiting for a reimbur*****t with the amount of R402.50. <br> I would like a proof of payment for this payment from Vodacom, in return. <br> <br> The time and effort wasted, not to mention the frustration are not appreciated by a busy professional.