Battle for Refund caused unnecesary stress.

I did not pay my cellphone bill for Dec2014.I received a voice message stating that when am i going to be able to pay the amount due of R537-52. I said 27th Jan2015 and when the date came I called 111and I was told it was debited its my bank that has not send me the sms. 29th Jan they debited R1268-30 instead of R537-52, I called them on the 30th and I asked why they debited a 2 months payment and I was told the debit order that went on the 29th was automated debit for Dec2014 and Jan2015,He told me I must email/fax POP for the 2 debit orders for refund and will take 2 to 3 days.I did so the same day. On the 3rd I called informing them that I have not received the refund and now we on on day 4, she said to me she can see I have send the POP I will get the refund on my account. On the 5th I called and the lady said she is logging it in now and it will take 7 to 14 days to get the refund.The money they took was for my child's school transport fee,I had to go loan it. Consultants gave me wrong info. I did everything they told me to, even today No Refund, why the voice msg if R1268-30 was on automated debit order? Why was it logged in on the 5th Feb not 30th Jan?<br> Written in good faith