Battle for an upgrade

<p>Did an upgrade via your online upgrades on 05/06/2016, quote number: U982755. No upgrade done no phone received. Call back on 20/06.2016, no one can explain what’s going on. Upgrade is redone Quotation number: ********** 1. No upgrade done and no phone received. Call in 27/07/2016 Upgrade redone quotation number: ********** 4. No phone received. What’s so hard for your upgrades department to comprehend? I want the Samsung J1 Mini on the uchoose Flexi @ R129p/m. Is my instruction not clear enough for your staff?</p> <p> </p> <p> </p>