1 reviews | Active since Jan 2017

14 Mar 2017, 12:01

Batteling to cancell a contract numer

<p>I have been trying the last 2 weeks to cancell 1(one) of my contract numbers. I phoned the 2nd of March and they said i must phone after the 4th of March. I phoned the 6th March. The contract expires on the 2nd April acording to the Vodacom app and you are suppose to phone a month in advance! Now after contacting customer care they say that the cancelation has not been loaded! And i received a sms confirming. It states: Dear Germa Bezuidenhout your quotation has been processed 1- ********** ********** . Use the order number 1- ********** ********** when contacting Vodacom Customer Care on 082111 for further enquiries.</p>

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Replies (1)
Vodacom
Vodacom's reply14 Mar 2017, 12:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team