RJvR
Riaan Janse van Rensburg
1 reviews | Active since Feb 2013
30 Oct 2020, 11:17
Batling to close expired contracts. I also have pending deals that I did not order.
I have been struggling since 20 October 2020 to cancel three contracts (all of which expire on 9 November 2020). The contracts are as follows: a 500 megabyte data contract that came with a tablet, a 10 gigabyte data contract that came with a Huaway router and a uchoose flexi 120 that came with a sumsung phone. Today I found out that there is a pending sim only deal on my name also which I did not order. Further more, I have ordered a Mecer Guru pro on a 5 gig contract on 20 October 2020 and this order does not exist according to Vodashop Langeberg mall. Please cancel all my contracts and pending deals. Thank you.
Helpful (0)
Replies (2)0
Replies (2)RJvR
Riaan Janse van Rensburg's updateReviewer Update
30 Oct 2020, 11:22When I say please cancel all my contracts, I meant you should only close the contracts that end 9 November 2020.
RJvR
Riaan Janse van Rensburg's update30 Oct 2020, 11:22
Reviewer Update
When I say please cancel all my contracts, I meant you should only close the contracts that end 9 November 2020.
Vodacom's replyOfficial
30 Oct 2020, 13:57Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply30 Oct 2020, 13:57
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
