RJvR
Riaan Janse van Rensburg

1 reviews | Active since Feb 2013

30 Oct 2020, 11:17

Batling to close expired contracts. I also have pending deals that I did not order.

I have been struggling since 20 October 2020 to cancel three contracts (all of which expire on 9 November 2020). The contracts are as follows: a 500 megabyte data contract that came with a tablet, a 10 gigabyte data contract that came with a Huaway router and a uchoose flexi 120 that came with a sumsung phone. Today I found out that there is a pending sim only deal on my name also which I did not order. Further more, I have ordered a Mecer Guru pro on a 5 gig contract on 20 October 2020 and this order does not exist according to Vodashop Langeberg mall. Please cancel all my contracts and pending deals. Thank you.

0
Replies (2)
RJvR
Riaan Janse van Rensburg's update30 Oct 2020, 11:22
Reviewer Update
When I say please cancel all my contracts, I meant you should only close the contracts that end 9 November 2020.
Vodacom
Vodacom's reply30 Oct 2020, 13:57
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team