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Tanya Van der Walt

1 reviews | Active since Sept 2013

12 Aug 2021, 10:58

Basically being sued for nothing.

Account Number I***-1 Called Vodacom in 2020 (twice) to inform them that I will not be renewing this contract, claimed they understood (twice, 2 different people.) I find it ironic how a communications company apparently can't even communicate amongs themselves as I have now received a summons for an amount of R325.50 for services never rendered AS THE ****ING THING WAS NOT RENEWED. Infact, Vodacom did not even want to renew it as I am under Debt Review and can no longer renew this contract on my name. Do I need to draw pictures, where's my crayons... So can someone just COMMUNICATE this to your accounts department. Unless you can send an account of services used. which is impossible since it was not renewed. Did I mention that it was not renewed?

0
Replies (2)
Vodacom
Vodacom's reply12 Aug 2021, 11:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply17 Aug 2021, 19:31
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Kindly be advised that we were not able to make contact with you. Please note we have reviewed you account and shows you have been assisted by our Hello Peter Team in Feb 2021 by loading a cancellation and a credit due too the late cancellation. We can confirm the contract has been cancelled successfully and theres no amount in arrears.   Regards Consumer Website Team

Best regards,