MM
Mark M
1 reviews | Active since Apr 2020
09 Apr 2020, 12:54
Basebone - unauthorised subscription charges
Basebone subscription has been added to my bill without authorisation at R7 per day. This is nonsense and smacks of a quick money-making scheme as at no point did I subscribe to this. If all customers were billed, and only 50% removed it, it would represent an income of R10 billion, going on the subscriber numbers of 103mill..... If this is indeed added, with no proof of permission, Vodacom should be ********ly charged.
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Vodacom's replyOfficial
09 Apr 2020, 13:34 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Apr 2020, 13:34
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
14 Apr 2020, 13:46Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that feedback has already been provided and your account will be credited. Your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply14 Apr 2020, 13:46
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that feedback has already been provided and your account will be credited. Your query has now been resolved. Regards Consumer Website Team
Best regards,