IM
Isaiah M
1 reviews | Active since Jun 2019
11 Jun 2019, 17:22
Bas Service and support from Vodacom Fibre
I have subscribed to 20Mbps uncapped service which is such a nightmare. I having a disruption since 9 days ago and I have been struggling to get them to resolve my issue. The support team are kind but clueless(or *****) while the managers (Named: Brinton*)is completely arrogant and have no clue of treating customers. I am still desperate to have is resolved and very frustrated as I use internet for study, Netflix and work at home over weekends. I now spending money recharging data which is expensive considering that I pay monthly contract for Vodacom Fibre. Its hard to recommend to anyone anymore and regret having had done so to few colleaques. Can someone at Vodacom Fibre assist me please!!!
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Replies (2)
Vodacom's replyOfficial
11 Jun 2019, 19:33 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Jun 2019, 19:33
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
12 Jun 2019, 13:39Dear Isaiah,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Vodacom's reply12 Jun 2019, 13:39
Official
Dear Isaiah,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)