Banking details on sttlement letter

After i went to hellopeter vodacom quickly reply on hellopeter. They forward the banking details to hellopeter but ,they never reply to me personally with banking details on the quotes or settlement letter rather tell me they cannot help me i have the proof after they forward me. after all my stuff is decline because of vodacom. Hellopeter can you kindly assist this is very unfair of vodacom. How im gonna pay my debt if i went to a institution to help my debt.