Bank *****

<p>Good Day</p> <p>My name is Pieter Bierman, I was on holiday for about a week. Whilst on holiday we did not have any signal at that stage. The Monday we had to go to town were me and my wife wanted to do some hopping, when I realized that my phone still does not have signal, so we placed my sim card in my wifes phone and still nothing. So we planned to go to Vodacom to find out wat was going on whit the account. So I went to the ATM to withdraw some money when the ATM said I have insufficient funds. So I said to my wife this is impossable, becuase I am in business I know there is money in my account. My daughter who works with the online account went on the bank and show there is about R49 000.00 out of the account. I went in to the ABSA branch in Haizy View immediately to report that there is money out of my account, they told me they will open a ***** case, the Thuesday I went to the Lydenburg Vodacom shop, where the lady told me there was a sim swap done on my phone on the Previous saterday, so I told her that is imppossable, becuase I was in the mountains were I had no Signal. I was not near Guateng. I asked her to please help me to get my number back becuase that is my business telephone number. She asked me for my ID, I told her know you need my ID, how did the sim swap take place in the first place without my ID. She could not even give me an explanation. On Friday I had signal again and phone my ABSA Branch in Rustenburg to find out how far they are with the ***** case, the case was not even reported, so i exploded. I asked them that I want to see a branch manager to help me with this case. I went to the bank on Monday, nobody wanted to help, everybody was to scared to assist us. On friday me and my wife went to the bank to see if we can see the bank Manager. The manager was there, but she was so nasty and rude. She just passed me and my wife to another person, who was also to busy to help, my wife cracked. I want to report the bad service Me and my Wife had at Vodacom South Africa and ABSA Bank were I have been banking for more then 40 Years. I Still did not get any feedback from Vodacom, While ABSA send me an mail from head office to say how sorry they are about the treatment we reseived from the branch, but I still don't have my money back. Could you please assist me in this matter. Thank You</p>