TS
Tecia S

1 reviews | Active since Nov 2022

03 Apr 2024, 16:17

Bank fees ****

Vodacom is a **** I payed for my account and they also debited me and when I reverse my money they want me to pay R108.86 apparently they say it's for their bank charges, who pays for my bank charges this a day light *******. I paid my account this month and I made sure that I don't pay for the R108.86.

0
Replies (5)
Vodacom
Vodacom's reply04 Apr 2024, 07:40
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
TS
Tecia S's update04 Apr 2024, 16:57
Reviewer Update
Vodacom did not call me today I was waiting for their call, I don't know why service providers like *****ing from people I regret ever taking a cellphone contract with them, they now increased my top up line with R20 without my knowledge or consent and also added another R 100.88.
TS
Tecia S's update05 Apr 2024, 22:18
Reviewer Update
You are the worst service provider ever and I regret ever taking a contract with you, I am paying my monthly installments each and every month but you are *****ing from me now you have increased my contract without my consent and you continue adding so much ridiculous amount on my installments. I hope other customers read our reviews and if I did check reviews on this shem of company I would have never taken any contract with you. Stop *****ing from me I called your customer care and I am still waiting for the communication you claim to have sent me. I am fed up with your poor service you are the worst service provider ever.
TS
Tecia S's update05 Apr 2024, 22:23
Reviewer Update
Just make sure that you reduce those monthly installments you have added and I want to cancel that contract I am not longer interested in it I am fed up with, with your service provider and customer service you are all liers and *****ers just send me my settlement statement and cancel this shem of a contract I AM NO LONGER INTERESTED.
TS
Tecia S's update09 Apr 2024, 11:30
Reviewer Update
Vodacom has not contacted me, there is no response as to why my contract was increased without informing me about it first and I did not sign up for this. No communication has been sent to me. Is there any platform I can raise this matter so that they can remove the additional amount under my contract and cancel my contract.